In general, we ask you to allow around a couple of hours, however in many cases we accomplish it much sooner.
I’ve chosen house distribution, do i must signal for my package?
You shall must be in on the selected distribution date to signal for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it to a neighbour. Or if that does not work, we’ll keep a card to get in contact and organize a far more convenient time.
Exactly How can I understand whenever my package shall be delivered?
From the early early morning your QuickStart pack is born to be delivered, your Yodel courier will provide you with an approximated delivery that is 2-hour via e-mail and/or SMS message. Please keep in mind the distribution screen is definitely a can’t and estimate be guaranteed in full.
The length of time does the installation take?
Most of the time, we ask you to answer to enable around couple of hours, however in many cases we accomplish it much sooner.
Do i must signal for the gear?
Yes, however if you’re maybe not available, some body aged 18 or higher can rather.
Let’s say We have difficulty with QuickStart self-installation?
We’ve a separate group to troubleshoot and make suggestions through each step associated with process for the set-up. If it is perhaps not effective we are going to deliver an engineer out to you as quickly as possible, cost-free.
Will you need to dig my garden up or driveway?
This will depend on the home. If Virgin Media solutions have now been set up formerly, the likelihood is that individuals won’t need to. Or even, we possibly may should do a tiny quantity of searching so that you can bring our system for you.
If you should be not sure, we are able to organize a pre-install engineer trip to take a look and talk about the process ahead of time.
My driveway has provided access, does this matter?
Yes, we are going to require you to offer us with a few of one’s neighbors’ details (name, target, phone number and current email address) in the event that we need to do some digging so we can get permission from them.
Are you going to need to drill through the walls of my home?
If Virgin Media solutions have actuallyn’t been installed within the property before, we may need to do lower amounts of drilling so that you can feed our cable to the building. If you should be not sure, we are able to organize a pre-install engineer stop by at check out and discuss this to you ahead of time.
Do a satellite is needed by me meal regarding the home?
No, all our services fall our cable that is special means your TV does not get disrupted by poor weather.
I’ve had Virgin before however the cable happens to be cut, is the fact that a challenge?
Maybe perhaps Not at all – it just means you won’t have the ability to utilize our QuickStart self-install service. We’ll arrange for example of our designers in the future and set every thing up for you personally rather.
Our service promise Our service vow
Our service promise Our service promise
Unlimited Data Boost
That is entitled to a limitless information boost?
All Oomph bundle clients whom encounter a broadband fault leading to a total loss in connectivity.
Exactly just How many SIMs are eligible for the information boost?
All SIMs which you have actually on your own Oomph account meet the criteria for a data boost that is unlimited.
The length of time does my information boost last?
An data that is unlimited persists for 7 days.
In case a fault just isn’t fixed in 7 days, am I going to meet the requirements to get another data that are unlimited?
Yes. Around 96% of broadband faults are settled within a week. However, if for just about any explanation a specialist hasn’t had the oppertunity to eliminate the problem, a extra boost will be included with the account upon request.
Next Day Engineer
That is qualified to receive a day engineer that is next?
You aren’t the Ultimate Oomph bundle is qualified to receive the solution.
Whenever do i have to contact Virgin Media to make sure an overnight visit is available?
Call before 7pm Monday to Friday for a following day visit. In the event that you turn to Saturday, the engineer are going to be scheduled for the after Monday.
Which time slots are available?
There are 2, 8am-12pm or 12pm-4pm.
Am we eligible to settlement if we cannot book a following day engineer?
Sometimes, inclement weather or infection may produce unavoidable circumstances, therefore our following day engineer just isn’t element of our automatic settlement scheme. Nonetheless 99% of that time period, an engineer may be to you the day that is next.
Can I also have an engineer delivered for many faults?
We’ll constantly you will need to fix any dilemmas straight away, but we can solve remotely, we’ll send an engineer if it’s not something.